RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are
not completely satisfied with your purchase for any reason, you may return it to us for store
credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items
must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at staff@velocitycalibrations.com to obtain a
Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item
securely in its original packaging, and mail your return to the following address:

Velocity Calibrations
Attn: Returns
RMA #
409 Droste Road
St. Charles, MO 63301

Please note, you will be responsible for all return shipping charges. We strongly recommend
that you use a traceable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return
or exchange. Please allow at least five (5) days from the receipt of your item to process your
return or exchange.We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Suspension components once installed on the bike.
● Any opened container containing fluids.
● Any wearable item that has been installed, including but not limited to seals, dust covers,
bushings.

For defective or damaged products, please contact us at the customer service number below to
arrange a refund or exchange.

Please Note

● A 15% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(636) 896-4488

staff@velocitycalibrations.com

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